REFUND POLICY
When a fee can be returned, and when it cannot.
Evaluation fees are non-refundable
Once your evaluation account is opened, the fee is earned and non-refundable — whether you pass, fail, breach a rule or simply stop trading. You buy access to the evaluation, not a result.
When we do refund
If your payment went through but no account opened because of a fault on our side, and we cannot open the account for you, we refund the fee in USDT to the wallet that paid.
If you were charged twice for the same order, we refund the duplicate.
If a platform fault we confirm made the account unusable from the start, we either reset the account or refund the fee — your choice.
What we cannot refund
Breaches of the trading rules, losses in a simulated account, fees paid on the wrong network or to an address our checkout did not give you, and rewards already settled on-chain.
How to ask
Email team@mypropcapital.com from the address on your account with the order id or transaction hash. We answer refund requests within 5 business days.